Client Service Associate

Job Description Summary

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and the drive to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add talented individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.

In our collegial environment that’s marked by low turnover and high energy, you’ll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.

We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences maximizes the potential of both the individual and the firm

HarbourVest is an equal opportunity employer.

HarbourVest is seeking a proactive and relationship-focused Client Service Associate to join our Client Experience team. In this role, you will partner with Account Managers and cross-functional teams to serve as a primary contact for institutional investors, ensuring timely, high-quality responses to daily inquiries across all fund types and accounts. HarbourVest’s institutional clients include public and private pensions, endowments, foundations, sovereign wealth funds, insurance companies and health service organizations. This position offers an exciting opportunity to develop a strong understanding of all aspects of the client journey within private markets asset management including onboarding, capital calls, distributions, reporting, and portfolio reviews. The position also includes working closely with specialist teams across the firm including investment, solutions, accounting, treasury, tax, legal, compliance, and marketing. Along with Account Managers, the Client Service Associate will be the face of HarbourVest to clients and will be required to demonstrate strong relationship building and client management skills.

This position will be a hybrid work arrangement.

The ideal candidate is someone who is:

• A highly organized self-starter who takes initiative
• Resourceful and adaptable
• Able to handle multiple priorities in a fast-paced environment
• Detail oriented and deadline driven
• Comfortable managing ambiguity
• A great teammate

What you will do:

• Develop and maintain strong, trust-based external and internal relationships through listening, understanding, and appropriately responding to clients’ needs
• Collaborate with internal teams to deliver on client requirements and ensure excellent client experience
• Assist Account Managers with existing client engagements by providing insight to daily activities and assist with ongoing client meetings and conversations for existing clients
• Find opportunities to enhance the client experience and service delivery
• Participate in projects impacting the team and firm

What you bring:

• Familiarity with investment concepts
• High level of comfort with numbers and analysis
• Exceptional interpersonal and communication skills
• Strong project management skills
• Bias for action
• High level of maturity and ability to multi-task

Education Preferred:

Bachelor’s degree or equivalent with strong academic credentials

Experience:

3-5+ years of Client Service or Operations experience

Investment management, financial services, or private equity experience preferred

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