Job Description Summary
For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.
In our collegial environment that’s marked by low turnover and high energy, you’ll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.
We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.
HarbourVest is an equal opportunity employer.
This position will be a hybrid work arrangement, which translates to 2-3 days minimum per week in the office.
The ideal candidate is someone who has:
- Strong Operational Knowledge: A deep understanding of end-to-end operational processes, particularly those involving third-party administrators (TPAs), with the ability to assess and handle cross-functional operational trade-offs.
- Relationship Management Skills: Demonstrated capability in leading and cultivating strong working relationships with third-party vendors, ensuring alignment with SLAs and critical metrics, and addressing any performance concerns.
- Problem-Solving and Blocking Issue Management: Skilled in resolving complex operational issues, bringing up when necessary, and taking proactive steps to prevent future challenges.
- Monitoring Performance and Accountability: Experience in tracking and evaluating operational performance to ensure that internal teams and TPAs meet or exceed established benchmarks
What you will do:
- Collaborate with Operations and Product teams to establish, monitor, and track SLAs and relevant important metrics for assessing performance against set targets.
- Lead change requests with third-party administrators and assist with implementation across internal teams and external providers to ensure seamless operations and alignment.
- Consolidate business demand to scale service providers offering and build operating leverage for internal teams.
- Support and contribute to end-to-end quality management efforts that align with broader business objectives, ensuring cross-functional alignment on performance goals.
- Assist with the identification and design of new and continuing operational needs to promote efficiency and accuracy.
- Collaborate with internal subject matter experts (SMEs) and third-party administrators to address advanced issues, ensure accurate information, and maintain timely delivery of fund-related tasks.
- Collaborate with team members to establish standard processes for TPA oversight, promoting global consistency.
- Support other tasks and projects as required, contributing to the overall success of the team and organization.
What you bring:
- Comprehensive Knowledge of Fund Operations: Proven expertise in understanding and managing operational functions outsourced to third-party administrators (TPAs).
- Extensive experience in managing relationships with third-party entities, including monitoring performance, tracking important metrics such as SLAs, and promoting ongoing process enhancements.
- Outstanding Organization Abilities: Extremely diligent, structured, and meticulous, guaranteeing efficient handling of various tasks.
- Positive Relationship Building: Skilled in encouraging and maintaining positive, productive relationships with both internal teams and external partners.
- Outstanding Communication Abilities: Skilled in both written and verbal communication, capable of effectively interacting with customers throughout the organization.
- Cross-Functional Influence and Leadership: Proven ability to influence and collaborate with internal teams and external service providers to achieve strategic objectives.
- Strategic and Operational Expertise: A strategic attitude paired with hands-on operational experience, with a focus on improving processes and outcomes.
- Standard Methodologies and Resource Usage: Proactively identifies and applies standard methodologies, using available resources to optimize processes and improve operational efficiency.
Education:
Bachelor’s degree in business management, finance or accounting; MBA or CPA a plus but equivalent experience is acceptable.
Experience:
5-8 Years experience in a client or investment operations role preferred (Senior Associate level).
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