Position Overview
Apollo is seeking a driven individual to lead the firm’s APAC Client Service Group which provides ongoing client service in this region for Institutional & Global Wealth client-bases. The primary focus of this individual will be supporting our regional clients & sales teams directly, while managing and cultivating a wider client service team across different geographies including Hong Kong, Tokyo, Seoul, and Singapore.
Primary Responsibilities
- Serve as APAC client service lead across Institutional and Global Wealth clients including management of regional client service professionals to ensure coordinated and consistent white-glove client service
- Regional operational lead for Global Wealth clients and products, including pre-sale support, end-to-end onboarding and post-sale service
- Close coordination and accountability to Global Wealth Advisor Services team that oversees intermediary onboarding globally. Focus on providing on the ground client support in APAC while also maintaining strong connectivity with global team and leveraging their expertise and institutional knowledge (e.g., information sharing, best practices)
- Partner closely with, and accountable to, Global Wealth APAC Sales team
- Partner closely with, and accountable to, Institutional APAC Sales team
- Coordinate across multiple groups globally within the firm to ensure uniform, proactive, timely, professional, and accurate prospect and client interactions
Pre-Sale and Onboarding
- Lead the pre-onboarding process in close partnership with sales professionals for Global Wealth clients including ensuring requisite connectivity is in place with respective clients and their 3rd party service providers (e.g. Allfunds, iCapital, S64, Clearstream)
- Oversight of the coordination of Global Wealth client diligence materials, RFIs/RFPs, reporting, ad-hoc diligence requests etc. that will be fulfilled by other APO teams including the translation of such materials
- Project management of Global Wealth client onboarding process in coordination with Global Wealth Advisor Services, including but not limited to: distribution agreements, oversight of 3rd party service providers (e.g. Allfunds, iCapital, S64, Clearstream) and coordination across numerous Apollo teams (e.g. compliance, legal, fund controllers) to execute onboarding
- Service the operational and home office contacts at financial intermediaries and distribution partners from a pre and post sales perspective
- Required to understand and tailor approach based on regional nuances across regulatory requirements and product structures
Post-onboarding
- Manage subscription and redemption process and queries for perpetual funds as well as manage capital call notice follow ups for draw-down funds
- Coordination and oversight of 3rd party service providers (e.g. Allfunds, iCapital, S64, Clearstream) to ensure client obligations are met and that cross-party processes are functioning as expected and mutual SLAs are being executed upon
- Liaise with COO and PDI teams to ensure accurate and timely publication of NAV/valuation and recurring reporting for all funds and feeders including fact cards and pitch books
- Respond to ad-hoc requests for information across a variety of Apollo products
Ongoing
- Act as APAC central liaison for wealth distributors enquiries on Apollo products lifecycle, maintain 3rd party service provider relationships (e.g. Allfunds, iCapital, S64, Clearstream) and Apollo internal and external stakeholders to formulate appropriate response on a timely basis
- Provide support to sales team members through the whole servicing lifecycle, from prospect to client
- Support of Global Wealth APAC sales team in production and updating of business and strategy plans
Qualifications & Experience
- 12+ years of prior experience in a client services role at an alternative asset management firm or investment/private bank
- Bachelor's degree in Finance, Economics, Business Administration, or a related field
- Experience within the Global Wealth/Intermediated market is a must
- Previous personnel management experience strongly preferred
- Previous project management experience strong preferred
- Self-motivated and resourceful; able to multi-task and focus on delivering results
- Client-centric mindset
- Ability to operate as a team player – energetic, enthusiastic and personable
- High quality written and verbal communication skills
- Excellent attention to detail
- Strong communicator; personable, organized, and proactive with a positive attitude
- Strong interpersonal skills to support communication with internal and external counterparties
- Excels in a rigorous and fast-paced team-oriented work environment
- Fluency in English, other languages are good to have – Korean, Japanese, Mandarin Chinese
ABOUT APOLLO
Apollo is a high-growth, global alternative asset manager. In our asset management business, we seek to provide our clients excess return at every point along the risk-reward spectrum from investment grade to private equity with a focus on three investing strategies: yield, hybrid, and equity. For more than three decades, our investing expertise across our fully integrated platform has served the financial return needs of our clients and provided businesses with innovative capital solutions for growth. Through Athene, our retirement services business, we specialize in helping clients achieve financial security by providing a suite of retirement savings products and acting as a solutions provider to institutions. Our patient, creative, and knowledgeable approach to investing aligns our clients, businesses we invest in, our employees, and the communities we impact, to expand opportunity and achieve positive outcomes. As of September 30, 2025, Apollo had approximately $908 billion of assets under management. To learn more, please visit www.apollo.com.
OUR PURPOSE AND CORE VALUES
Our clients rely on our investment acumen to help secure their future. We must never lose our focus and determination to be the best investors and most trusted partners on their behalf. We strive to be:
The leading provider of retirement income solutions to institutions, companies, and individuals.
The leading provider of capital solutions to companies. Our breadth and scale enable us to deliver capital for even the largest projects – and our small firm mindset ensures we will be a thoughtful and dedicated partner to these organizations. We are committed to helping them build stronger businesses.
A leading contributor to addressing some of the biggest issues facing the world today – such as energy transition, accelerating the adoption of new technologies, and social impact – where innovative approaches to investing can make a positive difference.
We are building a unique firm of extraordinary colleagues who:
- Outperform Expectations
- Challenge Convention
- Champion Opportunity
- Lead Responsibly
- Drive Collaboration
As One Apollo team, we believe that doing great work and having fun go hand in hand, and we are proud of what we can achieve together.
OUR BENEFITS
Apollo relies on its people to keep it a leader in alternative investment management, and the firm’s benefit programs are crafted to offer meaningful coverage for both you and your family. Please reach out to your Human Capital Business Partner for more detailed information on specific benefits.
Apollo provides equal employment opportunities regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, veteran status, gender/sex or sexual orientation, or any other criterion or circumstance protected by applicable law, ordinance, or regulation. The above criteria are intended to be used as a guide only – candidates who do not meet all the above criteria may still be considered if they are deemed to have relevant experience/ equivalent levels of skill or knowledge to fulfil the requirements of the role. Any job offer will be conditional upon and subject to satisfactory reference and background screening checks, all necessary corporate and regulatory approvals or certifications as required from time to time, and entering into definitive contractual documentation satisfactory to Apollo.