Client Service Analyst

Job Description Summary

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and the drive to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add talented individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.

In our collegial environment that’s marked by low turnover and high energy, you’ll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.

We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences maximizes the potential of both the individual and the firm.

HarbourVest is an equal opportunity employer.

HarbourVest is seeking a self-motivated Client Service Analyst to join our Client Experience team. This role will work with teams across the firm to complete daily inquiries from different clients across funds and account types. HarbourVest’s clients are primarily institutions including public and private pensions, endowments, foundations, sovereign wealth funds, family offices, and health service organizations. This position offers an exciting opportunity to develop a strong understanding of all aspects of the client journey within private markets asset management including onboarding, capital calls, distributions, reporting, and portfolio reviews. The position also includes working closely with teams across the firm including investment, solutions, accounting, treasury, tax, legal, compliance, and marketing.

This position will be a hybrid work arrangement.

The ideal candidate is someone who is:

• A highly organized self-starter who takes initiative
• Resourceful and adaptable
• Able to thrive in a fast-paced, high-volume environment
• Detailed oriented and deadline driven
• Comfortable managing ambiguity
• A team player

What you will do:

• Build and maintain strong external and internal relationships by listening, understanding, and appropriately responding to clients’ needs
• Collaborate with internal teams to deliver on client requirements and ensure excellent client experience
• Work as an adaptable teammate who proactively assists with workload rebalancing and high-priority items, collaborating with colleagues in other regions
• Provide administrative support to Client Service Team related to team meetings, training, projects and ad hoc items
• Manage flow of incoming client requests and appropriately assign to the team
• Participate in projects impacting the team and firm

What you bring::

• Familiarity with investment concepts
• High level of comfort with numbers and analysis
• Excellent written, comprehension, and verbal communication skills
• Strong project management skills
• Bias for action
• High level of maturity and ability to multi-task

Education Preferred:

• Bachelor’s degree or equivalent with strong academic credentials

Experience:

• 1+ years of Client Service or Operations experience
• Investment management, financial services, or private equity experience preferred

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